Quality Management Essay Example | Topics and Well Written Essays - 500 words

Quality Management - Essay Example (ISO, 2008) Total Quality Management is one approach which can be used to improve an enhance product quality. Dr. Edwards Demming came up with the idea of total quality management, and this idea was first adopted and implemented by the Japanese. Total Quality Management is continuously improving products and processes by focusing on quality at each stage of production. It tries to get it right the first time and not have any defects. There is an emphasis on ensuring that the customer is always satisfied as total quality management has a consumer comes first orientation and in this context the customer can be other people/departments in the same business that the task is being completed for, not just the final customer. (Stark, 1998) Enhancing efficiency eventually adds to quality products in terms of lower costs either in the form of less wastage or higher output per input. The business should keep a constant check of efficiency levels with the help of either factor productivity or labor productivity ratios.